HIPAA-Compliant Operations
Our staff, vehicles, and data handling meet strict HIPAA privacy requirements. Member data is never shared or mishandled.
Transportation Brokers
A Reliable NEMT Partner
You Can Count On
Royal Community Care works directly with Medicaid transportation brokers, managed care organizations, and transportation network companies across the Finger Lakes region. We deliver safe, on-time rides — every time.
On-Time Performance
We maintain industry-leading on-time arrival rates with real-time dispatch, route optimization, and proactive member communication.
Full Documentation Support
We provide trip logs, mileage records, and electronic documentation compatible with all major broker platforms for seamless billing.
Trip Types
Services We Support for Your Members
Wheelchair-accessible transport (WAV)
Ambulatory / curb-to-curb rides
Dialysis & recurring medical appointments
Hospital discharge transportation
Mental health & behavioral health visits
Specialist referral transport
Medical supply delivery
Stretcher transport coordination
01
Submit a Trip Request
Send us trip authorizations via your preferred platform — phone, portal, or API integration. We're flexible.
02
We Dispatch & Confirm
Our dispatch team confirms ETA with the member and driver. You receive real-time status updates throughout the trip.
03
Trip Completed & Logged
Upon completion, trip records are finalized and made available for billing reconciliation in your required format.
Ready to Partner With Us?
Contact our broker relations team to discuss service agreements, trip volumes, and integration options.